This presentation focuses on the necessary financial, organizational and personnel controls needed to effectively manage an O&P company. From benchmarks and budgeting to employee fraud, we will review these important issues as well as many others.

Ethnography is a new area of study in the area of marketing. Since an estimated 65%-70% of communications is what we see and do rather than what we say it is important to understand what non-verbal messages you are unconsciously sending and receiving. We make decisions as to what we like and dislike within the first six seconds of visual contact. The goal of this program is to create awareness of this powerful communication tool. Participants will also learn how to improve their communications through their actions.

Discuss leadership art & science thru an interactive dialogue and examples including movie clips. Learn about building trust (even after it has been broken), appreciative inquiry, leadership traits, and critical thinking tenets.

In this session we draw from 10 years of consulting experience in the O&P field to present valuable and practical business information such as: common pitfalls in running a business, how to gain market share and how to create an entrepreneurial niche for your practice.

Change is happening in our lives at a faster pace than ever before. How do we cope with all of the changes in our lives? This program will not stop change, but it will provide tools to take a little more control of your life. You can either let change control you, or you can harness change to your benefit.

Further explore leadership development discussed in Part I. Specifically focus on building high performing teams. Explore fun games with takeaway knowledge to use with your teams.